Privacy Policy

At Lucky Hippo Casino, we care deeply about your privacy and are committed to protecting your personal information. We understand the importance of maintaining your trust, and we take that responsibility seriously. This Privacy Policy details how we collect, use, store, and safeguard your data while providing a safe and entertaining gaming experience. Please take a moment to review it so you can enjoy your time with us confidently and securely.

Data Processing

This policy describes how Lucky Hippo Casino adheres to applicable gambling regulations and data protection laws, including the General Data Protection Regulation (GDPR). The collection and processing of personal data are vital for ensuring a compliant, functional, and personalized experience.

Lucky Hippo Casino is operated by Dama N.V., a company licensed and registered in Curaçao, and supported by its wholly owned subsidiary, Friolion Limited, located in Cyprus. Dama N.V. holds a valid gaming license issued by Antillephone N.V.

By accessing our services, you agree to this Privacy Policy. As our services evolve, we may occasionally update this policy. We recommend reviewing it regularly to stay informed. Continued use of Lucky Hippo Casino signifies acceptance of any changes made.

Information We Collect

To provide you with secure and seamless access to our casino, we may collect the following types of personal information:

Registration and Contact Details: Information such as your name, email, phone number, birthdate, and identification documents when creating an account or verifying your identity.
Communication Logs: Records of your interactions with our customer support team via chat, email, or support forms.
Financial and Gameplay Activity: Data related to deposits, withdrawals, bonus use, and in-game behavior.
Verification Documents: Files or photos submitted for KYC (Know Your Customer) and regulatory compliance.

Use of Your Information

The personal data collected may be used for the following purposes:

To create and manage your player account.
To process transactions including deposits, withdrawals, and wagers.
To verify your identity and prevent fraudulent activity.
To send promotional materials and updates if you opt in.
To comply with legal obligations including anti-money laundering laws.
To detect and prevent illegal or suspicious activity.
To enhance our platform through usage analysis and feedback.

Marketing Communications

If you choose to subscribe, we may occasionally send you offers, promotions, and announcements related to Lucky Hippo Casino. You can manage your communication preferences through your account or by contacting our support team at any time. We’ll never send marketing messages without your consent.

We do not sell or rent your personal data. However, we may share it in limited circumstances:

Within Our Organization: To ensure coordinated and effective service delivery across all departments.
With Authorized Partners: Such as payment processors and fraud prevention services, under strict data protection agreements.
With Regulatory Bodies: When required to comply with applicable laws or licensing obligations.

All third parties are required to uphold strict data confidentiality and security practices.

Data Security and Retention

Lucky Hippo Casino uses advanced encryption and strict security protocols to protect your data against unauthorized access and breaches. We retain personal information only as long as necessary to meet our legal, regulatory, and operational requirements, including a minimum of five years following account closure as required by anti-money laundering legislation.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to optimize your experience, personalize content, and analyze site traffic. Cookies help us remember your preferences and improve performance. You can manage or disable cookies through your browser settings, but doing so may affect certain site features.

Your Rights and How to Reach Us

As a registered player, you have the right to:

Access your personal data
Request corrections or updates
Withdraw consent or request deletion of your information
Object to data processing for marketing
File a complaint with a data protection authority

If you have any privacy-related concerns or requests, you may contact our Data Protection Officer (DPO) using the contact details provided on our website. We take every request seriously and aim to respond promptly.

At Lucky Hippo Casino, we are committed to creating a safe, fun, and respectful gaming environment. Your data privacy is central to that mission. Thank you for being a valued member of our community.